The Gurn has received a copy of the The Highland Council
Coronavirus Update Monday dated 30th
March from Cllr Tom Heggie :
There has been a huge
amount of activity in responding to the national Coronavirus Covid19
Emergency and preparing for the impact of this on the Highlands.
Our social work staff, out
third sector welfare staff and our welfare teams experienced huge
trauma across Highland families last week and we know this will
continue to escalate in the weeks ahead. We have been working closely
with our partners in the NHS and this partnership is going to be
vital as we work together to support vulnerable people at home.
The majority of the calls
to our new helpline
have been about supporting businesses and employment related issues.
Our Business Gateway
website provides information for businesses and ACAS
and CAB can also help with employee questions and concerns.
This week
our major focus will be on the opening of our Humanitarian
Assistance Centres which we have called ‘Local Community Hubs’
(LCHs) and the ‘bringing together’ of the Volunteer movement
across the Highlands. We have 10 LCHs based in locations around
Highland and one virtual LCH which combines the requests for help
with the offers of assistance before routing them to a specific LCH.
We have had a tremendous response from people and groups wishing to
volunteer in their communities. Over 240 groups have registered so
far. Please see the national guidance
for community groups who wish to help out.
There will be an
allocation of a Hardship Fund to Wards as well as a central
application fund based on welfare criteria. We expect to get the
total allocation of £2.3 M to those families who need it most as a
matter of urgency. We will also be sending out briefings about the
Food Welfare Fund and a strategy for helping with food poverty.
Adjustments
to Service ‘Business as Usual’ arrangements
All
traffic enforcement has been stood down. The Council will not
be collecting income for the next three weeks as a start and Rose
Street Car Park barriers have been raised so there is no need for
any customer interaction.
Waste
collection: Due to staff shortages the waste collection
service has already been reduced and we are monitoring what other
changes may be needed. In addition, new measures are being put
in place to ensure social distancing for refuse collection staff.
As part of the communication about the changes in service, guidance
will be provided on how communities can help in managing their
refuse to reduce the amount going in the bin and to collection
points.
Council
Tax: The Council will not be offering a payment holiday because of
the major impact this would have on the Council’s finances at a
time when most other sources of Council income are being badly
impacted and costs in response to the emergency situation are
spiralling. Late payments and arrears will not be actively
pursued at this time and there will be an even stronger focus on
using our advice lines to provide money advice.
Free
School Meals: A
voucher system has been established. Engagement is
underway with key retail chains like Scotmid, Co-op, Lidl, Aldi and
Farmfoods to ensure the vouchers are widely accepted.
Social
Work: Social work and health staff are adapting their normal duties
to prevent over exposure to the virus which will still include
direct and remote ways of keeping in contact in order to support
families. This means that along with national guidance the following
will continue: child health assessments (some will be amended),
immunisations, family nurse partnership, breastfeeding support,
speech therapy, OT and other specialised support. Staffing to out of
hours has been increased as calls and people in crisis will
increase.
This
week, letters have been sent out to parents of children on the child
protection register, to children and parents of looked after
children to explain how we will keep in touch including some visits
to family homes and to children in care. Staff are working a
rota out in the areas in an attempt to keep our workforce as health
as possible.
Criminal
Justice: some adaptations have been put in place and offices will be
kept open to see adults on CJ orders. Courts have changed and we are
liaising on local arrangements.
Planning,
Building Standards and Environment: Working remotely, no site visits
being carried out but work is continuing.
Project
Design Unit/Flood Team: Sites have been closed down so site
supervision is no longer required. Design work will continue
wherever possible with home working being used. Similarly for
flood team – working from home.
Roads
and Transport: Harbours and Corran Ferry will continue to operate as
per staff availability – there may need to be amendments to
timetables etc.
Essential
road repairs (i.e. emergency or danger to life) and emergency
lighting replacements (e.g. traffic signals) will continue but
generally the workforce have been sent home – roads operatives may
be required for waste management duties or for other humanitarian
tasks such as driving deliveries etc.
All
housing building sites have been shut, housing development prep work
will continue with working from home.
Economy
and Regeneration team fully occupied with assessing and distributing
the SG support for business grants – all being done remotely,
collaborating with finance teams and business support.
Complaints/FOIs/SARs:
customers are being advised that any non-emergency or non-Covid
related requests will not be responded to.
Committees/Boards/Working
Groups: all formal and informal Member meetings at HQ have been
postponed. Ward Business Meetings will be carried out using
virtual means.
Business
Grants
c5160
businesses are estimated to be eligible for the £10k grant and 522
eligible for the £25k grant. Total grant to be disbursed £64.6m
approx.
Guidance
is awaited from Scottish Government on eligibility of self-catering
businesses. It is unclear to what degree this will impact on current
Business Grants process or whether there will be a HMRC dimension.
Applications
Received: By the end of Friday 27th
March the Council had received 2160 applications. Applications are
receiving an automated ‘thank you’ on receipt, but they still
need to be checked as complete before they can be formally
acknowledged (and 10 day target processing clock starts).
Automated
response and acknowledgement email also contains guidance to
business reiterating Council policy that we would never instigate a
phone call to request bank details and that they should only send
bank details to the generic COVID-19grants@highland.gov.uk
email address.
Processes:
The focus of our efforts has been to get our systems designed,
established and tested with a small batch of applications. This work
is currently ongoing with the aim that by Monday this first batch
process will be effectively complete – with process refinements
made across the various teams involved.
A
national issue has been identified that actual payments to business
now before 5 April may have adverse tax implications for individual
businesses. National advice is awaited before we make any actual
grant payments to business.
A
key objective has been to design a grant admin/processing system
that can be quickly scaled up but also one that is robust if any of
the staff currently involved are absence due to illness.
Key
Worker Hubs
Key
Worker hubs are intended for children where either both parents are
key workers or for the children of a lone parent who is a key worker.
The clear message from the Government is that, wherever possible,
parents/carers are expected to exhaust all caring opportunities
within small family or community settings to prevent the spread of
the virus. Category 1 Key Worker applications have been prioritised
but there are still hundreds of key workers without a childcare
allocation due to the high level of demand - over 3,500 places have
been requested. Despite this apparent high demand, very few of the
890 allocated childcare places were taken up last week, leaving our
hubs over-staffed and under-utilised. We have therefore
contacted everyone who had previously submitted an application to ask
for it to be withdrawn if it is no longer required so that we can
reallocate to those who have greatest need and have a critical role
in dealing with Covid-19.
Humanitarian
Assistance Centres (HACs) – Our Local Community Hubs (LCH) Update
Our
Local Community Hubs will connect requests
for help from individuals with the offers of support from local
community groups, and our and HLH staff. Data on requests and
offers are fed to each LCH by the virtual LCH. Please note that
these are not public caller buildings. The LCH will distribute
supplies to people to their door. We are promoting their location
because we do not want to attract attention to an centre that may be
perceived to be storing food or medicines.
The
Highland Council is responding to the Scottish Government’s
communication
last week on shielding people ‘at risk’ from coronavirus.
People with specific health conditions which put them at higher risk
of harm from the virus will receive letters from the NHS advising
them they must self-isolate for 12 weeks to protect themselves.
Anyone receiving a shielding letter can contact the Council for
support during their period of self-isolation. People in this
position may need different types of support and they might change
during the 12 weeks. Some people may need no assistance at all
because they have family or friends who can help. Those seeking help
are being asked to use the Council’s dedicated helpline at (01349)
886669 or complete a form online at
www.highland.gov.uk/shielding
to provide their contact details and the type of support they
require.
If any
further groups want to offer support to help people self-isolate,
please fill in the on-line
form at https://www.covidhelp4highland.org/volunteering.html
or call the Council’s new helpline at 0300
303 1362 and select the ‘want to offer
support’ option. The Council is working closely with the
Highland Third Sector Interface (HTSI) in co-ordinating all offers of
help.
Over time
the group of people to support is likely to broaden to other groups
who are self-isolating or need additional help. Anyone requiring
support during self-isolation can call the Council’s new helpline
at 0300 303 1362 and
select the ‘need help with welfare’ option. We will
prioritise support for those with shielding letters but will also
help other vulnerable people.
Education
Update
The
Council ‘s Education at home package last week received significant
praise both locally and nationally with many of our innovative
resources being used by other Councils. We have created a strong
partnership with both HLH and Eden court who will support us in the
next phase of virtual learning for our most vulnerable young
people. Virtual creative and aesthetic sessions will be piloted
across the Highlands during the Easter break.
Wendy Mackay, Head Teacher
Duncan Forbes– Teach at Home. 10am Numeracy, 11am Literacy, 2pm –
something else! Practical, differentiated sessions for primary
schools kiddies.
Literacy Session
Kevin Raistreck,
Head Teacher Dingwall Primary School
Morning assembly with the
whole school
Ruth Mackay, Holm
Primary School and Holm ELC
Holm ELCC (@HolmElcc)
tweeted at 3:05 pm on Thu, Mar 26, 2020:
Muirtown Primary –
Rainbows
Stephen Stewart,
Loachaber High Schools supporting the NHS
A Scottish approach
to ICT training, sharing knowledge and resources:
Park Primary sends
rainbows:
All Education staff have received daily briefings from the Education improvement team on key matters such as SQA, senior phase study support materials and key support for the safeguarding of all our young people.
Take care and keep safe, your support is invaluable in such challenging times.
Donna Manson
Chief Executive
The Highland Council
