The Healthcare Group have released an information leaflet highlighting changes to their appointment system. Here's an extract:
"What is changing? From Monday 5th November, an patient wishing to make an appointment to see a doctor will be asked to speak to the doctor first. The receptionist will ask you to give a very brief explanation as to the reason for the appointment, and will take a telephone contact number that the doctor can reach you on. The doctor will then call you back within the hour."