The practive have taken stock of progress so far and public input, now the appointments system is evolving. Gurnites will remember that Dr Baker said at the recent meeting between Highland Council and the NHS in the Couthouse that further changes were under consideration . Here's the latest from the Health Care Group:
Statement from Nairn Healthcare Group regarding GP appointments
The new appointment system was genuinely felt to be an appropriate vehicle to deliver the improved access we as a practice, and our patients via previous feedback, were looking for. However, the figures gathered reflected a much higher level of demand compared with comparative sites, which stressed the system severely. Allied to the difficulties patients were genuinely feeding back regarding the difficulties in booking appointments meant we listened to all such feedback and decided the totality of the system was challenging all concerned.
Thus we have modified the system and are in the process of looking at all aspects again of access, appointments and demand.
We are therefore allowing patients to book some appointments in the modified system but would appreciate all stakeholders’ patience while we seek to develop a suitable alternative.
In sharing this experience with other colleagues in the Highlands, Moray and Grampian, we are aware that pressures on GP access is a stress felt uniformly in Primary Care and all are striving to square such a circle.
We equally have a strong sense of realisation of the importance of taking patients along with us, informing key people such as councillors, community councils and others, and are looking at strengthening such lines of communications.