"Both NHS Highland and the Practice have been in touch with us about the ongoing problems with the surgery's phone lines. Apparently a number of lines on the network in that part of Nairn have been affected. BT are working on the lines and have apparently managed to solve the problem only to find it reoccurring shortly thereafter. Right now, PPG is not clear if the problem has been permanently resolved, but naturally enough both NHS and the surgery have asked BT to prioritise fixing the surgery phones and as a temporary measure calls should be diverted to Raigmore Hospital.
So, if you call the surgery, you can't get through and you're not diverted to Raigmore, CALL Raigmore and ask them to let the surgery know you're trying to contact them."