Gurnites will recall that this week's Leopold Street Thunderer has a splash entitled "Telephone Trials" and an in-depth article about the new appointments system with the practice and most patients now in favour according to statistics. Here's two comments we have received that show both sides of the argument from patients' perspective.
"Over recent times there have been a number of complaints about the new Doctors appointments system. Becaue of my chronic condition I have to attend the practice and my own doctor on irregular times.
I have to commend the new system as on just under half of these occasions a chat with the Doctor that morning with the option of an update on my prescription was sufficient. I know of no one who actually enjoys attending the Clinic although it is sometimes necessary but sometimes a chat with him a short time later is sufficient to put my mind at rest Change is difficult and not always like but I find on this occasion it is a very positive step."
Gilyan had a different view: "
"Good for Dr Stanfield having the courage to publicly state that the new system at Nairn healthcare is badly flawed. Nairn cannot afford to lose any doctors particuarly those that have practised here since the 80s.
Whilst most of us now involve ourselves in on line shopping and such like on line medical care will only always be second best in terms of patient care
We used to live in the south and they introduced an out of hours telephone triage type service which was similar to the one being introduced here. As with this service distance medical advice and diagnosis is only ever as good as the patients ability to articulate and was in the end abandoned."
Gurnmeisters note - we checked with Gilyan her use of the word on line and it is just a play on words meaning telepone line.