One of our regular readers was inspired to put pen to digital paper and sent us a copy of his e-mail to a company he was about to buy goods from:
"I was nearly going to place an order with you when I found that you charge unbelievable price for delivery to the northern half of Scotland. How can a £19 order be charged £16 delivery. I live 15 miles east of Inverness which is a city on the mainland of the UK which has the main A96 trunk road from Inverness to Aberdeen. Bet they don't get charge silly amounts to post to Aberdeen.I am sorry but will not be purchasing the product from you."
Our correspondent told us: "I am flabbergasted at the cost of delivery and thought this was getting under control because of bad press for companies."