David Ross has commented on an a Gurn article published recently. We think it worthy of being highlighted as a post in its own right as it demonstrates the obstacles that many small businesses must face at this point in time in a rapidly changing retail world.
Chilly economic wind blowing down the brae?
TO CLARIFY OUR SITUATION. Yes, the current economic climate is not good for small specialist shop keepers like ourselves, but we were prepared to tighten our belts and ride it out! However, the manufacturers and distributors who supply our goods are NOT prepared to do the same, and demand that we order £5,000 (trade cost ex VAT) of goods a year, or they close the account!! Some are even saying £5,000 twice a year ordered 10months in advance!!! These are companies that we have dealt with regularly for over 8yrs, and paid within 2weeks! We deal with over 20 manufacturers and distributors, so this soon adds up and becomes impossible!!!!!
We have tried to find goods of the type and quality that our customers expect, but have not found a suitable manufacturer, or distributor, who is not starting to enforce the above conditions!! With Nairn being an IV postcode we are also penalised by having to order minimum amounts of goods (up to £750) before they deliver to us!!
We have never “just relied on Nairn” for our customers! For certain brands we are the only Industrial Rope Access & Arboricultural equipment specialist in the North of Scotland, dealing with Cairngorm Mtn., The Scottish School of Forestry, & Perth Council, to name but a few!!!!
I did not take the decision (to close) lightly, having put 13yrs of my life into Ross Outdoors Ltd.!! I have steadily built up a reputation for quality and service, and the company is financially viable! The policy of the shop was to offer a wide range of quality items, this is now, unfortunately, no longer possible!!!
I would also like to thank our customers for their support over the years. I have been overwhelmed by all the people who have been coming into the shop saying they are sorry to see Ross Outdoors Ltd., and all it stood for, close.
David A. Ross (Director)
Update: Now in the P&J:
"He said Nairn’s ‘IV’ postcode also penalised his business as it comes with a demand for a minimum order of goods to assure delivery, and that no politician had dealt with the unfair delivery system." More here.